Guest speaker

 Hemal Desai

23/5/2011
                                      

Hemal Desai is one of the famous Chief Operating Officer of Mayur hotel. He worked in different companies for more than seven years, like sales coordination, Information technology Industries. Current he is working in service industry, mayor hotel. He shared about service industries .Service industries is hotels, banking, railway etc.He also explained about hospitality which was new concept for me hospitality is nothing but giving service.

I came to know about different types of hotels like small hotels, budget, and revenue hotels. The main business technique of every business is to blend skill and unskilled labor.

The main learning is unskilled but experienced person are much better than skilled labor. Learning in control environment is only awareness. The practical way is the real learning. Learning is important in life but we have to keep polishing in order to develop skill much better. Working in groups is the real taste of business because in wok place we can come across different age group and attitude. Handling this kind of people is the big challenge.

I learned the main concept, nobody works for money. When we train employee and help them to grow .they automatically pushing our work in a success way. In every business adding value to employees and customer is the major role of employer. Creating value to customer and customer gives value to us this concept works in every sector and business. a rule called 80 20 rule, this rule says that 80% of business comes from 20% of clients and 80% of clients contribute to 20% of business.

Transparent and communication is more important in business

This is the one best learning I learned from Mr. Hemal Desai that is he is maintaining written communication. The written communication what ever the daily activities and appointments he mentioned in note book, which is can be memorable and clarity.Another best learning I learned is written communication can be more effective in workplace. For example when a customer came and order of items we have to follow written communication and signature of customer. The main intention behind this it is proof for if they blame intentionally and to avoid mistake.

To hire a people we need to observe main one is whether he or she is an enthusiastic or not in nature. Listening is important in workplace because when we done any mistake accept it and be done with it.

I came to know about fact based and perceive based system. Fact based system is the waiting for customer feelings and perceive based system is how people feel about it. The Wipro company and most of companies are using perceive based system with the help of facebook, Twitter etc.

Past businessmen believed in number game, how much customer is using their product but now they divert their idea in to service game like how much customer are satisfied with their quality. Customer education is more important because fact and value should give more success in business.Customisation and specialization is the key of business. Retaining customer is big challenge by using customer education method can retain customer. I really thankful to all for arranging such a wonderful session. Session motivated me to know more about business technique.